E-commerce

Handle Every Order Inquiry on WhatsApp and Social — Automatically

E-commerce customers flood WhatsApp, Instagram, and Facebook with "Where's my order?" questions all day. OT1-Pro's AI answers them instantly — freeing your team to focus on selling, not support.

Start Free See All Features

Real results for e-commerce stores

Avg. first response

< 30s

vs. 4+ hours before

Messages handled by AI

87%

zero agent time

Missed conversations

after-hours included

What the AI Handles for Your Store

90% of e-commerce WhatsApp messages fall into these categories — the AI handles them all.

📦

Order Status

"Where's my order?" "When will it arrive?" The AI checks order details and gives accurate updates.

↩️

Returns & Exchanges

Explains your return policy, collects order numbers, and initiates return flows.

📐

Sizing & Specs

Answers product questions — dimensions, colors, materials, compatibility — from your catalog.

💳

Payment Issues

Guides customers through payment steps, failed transactions, and supported methods.

🚚

Shipping Queries

Delivery timeframes, shipping costs, international shipping — handled instantly.

🛍️

Pre-sale Qualification

Recommends products based on budget and needs — and sends customers directly to the product page.

All Your Sales Channels. OT1-Pro.

Your customers shop and ask questions across every platform. You shouldn't need 4 different apps to keep up.

Order inquiries, product questions, post-purchase support

Instagram

DMs from product posts, story replies, shopping inquiries

Facebook

Messenger conversations from ads and Page visitors

Customers who prefer Telegram for support

Frequently Asked Questions

Yes. Connect your WhatsApp Business API account and the AI instantly handles common e-commerce questions: order status, shipping times, return policies, sizing guides, and product availability.

You provide your product catalog, pricing, and policies in the business profile. The AI uses this as its knowledge base and answers accurately within those limits.

Yes — with the WhatsApp Business API you can send outbound messages including order confirmations, shipping updates, and delivery notifications to customers who have opted in.

If a question falls outside the AI's knowledge or the customer requests a human, the conversation is immediately flagged and assigned to an available agent.

Turn Social Messages Into Sales

One inbox for all your channels, AI that works 24/7. Free to start.

Get Started Free