Refund Policy

1. Overview

OT1-Pro is committed to providing a high-quality service. If you are not satisfied with your subscription, we offer a 14-day money-back guarantee on all new paid plan subscriptions.

All payments are processed by Paddle (paddle.com), our authorised reseller and Merchant of Record. Paddle handles all payment processing and refund transactions on our behalf.

2. 14-Day Money-Back Guarantee

New subscribers on any paid plan (Starter or Pro) may request a full refund within 14 days of their initial purchase. To qualify:

• The request must be submitted within 14 calendar days of the original purchase date
• The guarantee applies to the first billing period only — subsequent renewal charges are not eligible
• The guarantee applies once per customer, per plan

3. Renewals and Subsequent Charges

Subscription renewals (monthly or annual) are non-refundable unless required by applicable law. We recommend cancelling your subscription before the renewal date if you do not wish to continue. You can cancel at any time from your account settings — access continues until the end of the current billing period.

4. Plan Upgrades and Downgrades

When you upgrade to a higher plan mid-cycle, you will be charged the prorated difference immediately. When you downgrade, the change takes effect at the next renewal date — no partial refund is issued for the remainder of the current period.

5. Exceptional Circumstances

Outside of the 14-day guarantee window, we may consider refund requests in exceptional circumstances, including:

• Prolonged service outages caused solely by OT1-Pro (exceeding 72 consecutive hours)
• Duplicate charges caused by a billing error
• Charges made after a documented cancellation request was submitted

Each case is reviewed individually. We reserve the right to decline requests that do not meet these criteria.

6. How to Request a Refund

To request a refund, contact us within the eligible window:

• Email: Send your request to support@ot1-pro.com with the subject line "Refund Request" and include your registered email address and the reason for your request.
• WhatsApp: Message us directly at +20 102 636 1218.

We will respond within 2 business days. Once approved, Paddle will process the refund to your original payment method within 5–10 business days, depending on your bank.

7. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. Chargebacks initiated without contacting us first may result in the immediate suspension of your account. If you have a legitimate concern, we are committed to resolving it directly and promptly.

8. Contact Us

For questions about this policy, contact us at: