Terms of Service

1. Acceptance of Terms

By accessing or using OT1-Pro ("Service", "Platform"), you ("User", "Customer") agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you are using OT1-Pro on behalf of a business, you represent that you have the authority to bind that business to these Terms.

If you do not agree to these Terms, do not access or use the Service.

2. Description of Service

OT1-Pro provides a unified social media inbox for businesses, enabling them to:

• Aggregate and manage messages from connected social media platforms (Facebook Messenger, Instagram Direct, WhatsApp Business, Telegram, TikTok Direct Messages, Email) in a single interface
• Use AI-powered features to generate reply suggestions and auto-respond to incoming messages
• View analytics and reporting on message volume and response performance
• Manage contacts and conversation history
• Run campaigns to send bulk messages to opted-in contacts

3. Account Registration

You must create an account to use OT1-Pro. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your password and account
• Promptly notify us of any unauthorized use of your account
• Be responsible for all activities that occur under your account

4. Connected Platform Compliance

When you connect social media accounts to OT1-Pro, you agree to comply with the terms and policies of each respective platform:

• Meta (Facebook, Instagram, WhatsApp): Meta Platform Terms, WhatsApp Business Policy
• TikTok: TikTok Terms of Service, TikTok Developer Terms of Service
• Telegram: Telegram Terms of Service

You are solely responsible for ensuring your use of connected platforms complies with their respective terms. OT1-Pro is not responsible for any actions taken by platforms against your accounts.

5. Acceptable Use

You agree NOT to use OT1-Pro to:

• Send spam, unsolicited bulk messages, or messages to contacts who have not opted in
• Violate any applicable law or regulation, including anti-spam laws (CAN-SPAM, GDPR, CASL)
• Impersonate any person or entity
• Transmit harmful, abusive, harassing, or fraudulent content
• Attempt to reverse engineer, scrape, or circumvent any platform's security measures
• Use AI-generated messages in a deceptive manner that misleads message recipients
• Exceed API rate limits or attempt to circumvent platform restrictions

6. AI-Generated Content

OT1-Pro provides AI-powered reply suggestions and auto-response features powered by third-party AI providers. You acknowledge that:

• AI-generated responses may not always be accurate, appropriate, or complete
• You are solely responsible for all messages sent from your connected accounts, including AI-generated ones
• You should review AI-generated content before sending when possible
• OT1-Pro is not liable for any consequences resulting from AI-generated messages

7. Subscription and Billing

OT1-Pro offers free and paid subscription plans. All payments are processed by Paddle (paddle.com), our authorised reseller and Merchant of Record. By subscribing to a paid plan, you agree to:

• Pay all fees associated with your chosen plan
• Subscriptions automatically renew unless cancelled before the renewal date
• We reserve the right to change pricing with 30 days notice

You can cancel your subscription at any time from your account settings. Access continues until the end of the current billing period.

Refund eligibility is governed by our Refund Policy, which includes a 14-day money-back guarantee on new subscriptions.

8. Intellectual Property

OT1-Pro and its original content, features, and functionality are owned by OT1-Pro and protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of all content you create and messages you manage through OT1-Pro. By using our Service, you grant us a limited license to process and display your content solely for the purpose of providing the Service.

9. Data & Privacy

Your use of OT1-Pro is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We process your data as described therein and in compliance with applicable data protection laws.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may temporarily suspend the Service for maintenance, upgrades, or due to circumstances beyond our control. We are not liable for any losses arising from service interruptions.

11. Limitation of Liability

To the maximum extent permitted by law, OT1-Pro and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Service.

Our total liability to you for any claim arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless OT1-Pro from any claims, damages, losses, and expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights including connected platform terms.

13. Termination

We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or for any other reason at our discretion. You may cancel your account at any time through your account settings.

Upon termination, your right to use the Service ceases and we may delete your data in accordance with our Privacy Policy.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide at least 30 days notice of material changes via email or in-app notification. Continued use of OT1-Pro after the effective date of changes constitutes acceptance.

15. Governing Law

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising under these Terms shall be resolved through good-faith negotiation, and if unresolved, through binding arbitration.

16. Contact Us

For questions about these Terms, contact us at: